Basic support is available to all of our customers.
Tiscali Services offer 3 different levels of support:

Basic - We provide incident-based support from Monday through Friday excluding holidays, from 8:30am - 5:30pm

Medium - supported by a 24x7 monitoring with handling on the next working day

Plus - Supported 24x7x365 with task assignment in 15 minutes.

All critical problems will be reported by the Tiscali Trouble Ticket System. Tiscali Services international specialists perform fault analysis to identify the origin of trouble in order to assist the customer in resolving the problem quickly.

We can custom design a support plan for all your requirements. We offer 99.9% service availability, backed by the Tiscali Services Service Level Agreement.

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